Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Intro to the 3S Methodology
Introduction to the 3S Maturity Model
Summary - 3S Intro
Understanding the significance of customer-focused operations in B2B service companies
Overview of the 3S Maturity Model and its relevance to business success
Reflection: Why this all Matters
Sales Maturity Fundamentals
Summary: Sales Maturity
Exploring the key components of sales maturity in a B2B context
Assessing the effectiveness of sales pipelines and customer acquisition strategies
Success Maturity Fundamentals
Summary: Success Maturity
Understanding the principles of customer success and its impact on long-term relationships
Evaluating customer retention strategies and post-sale support systems
Support Maturity Fundamentals
Summary: Support Maturity
Examining the role of customer support in ensuring satisfaction and loyalty
Assessing the efficiency of support pipelines and resolution processes
Next Steps For Applying the 3S Maturity Model
Summary: From Screen to Strategy
Practical application of the model to assess the current state of a B2B service company's customer-focused operations
Identifying areas for improvement and strategic growth opportunities
NEXT > Put Learning into Action
Which one are You?
Teach online with
Summary: Support Maturity
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock