Intro to the 3S Methodology

Example Curriculum

Introduction to the 3S Maturity Model

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Summary - 3S Intro
Understanding the significance of customer-focused operations in B2B service companies
Overview of the 3S Maturity Model and its relevance to business success
Reflection: Why this all Matters

Sales Maturity Fundamentals

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Summary: Sales Maturity
Exploring the key components of sales maturity in a B2B context
Assessing the effectiveness of sales pipelines and customer acquisition strategies

Success Maturity Fundamentals

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Summary: Success Maturity
Understanding the principles of customer success and its impact on long-term relationships
Evaluating customer retention strategies and post-sale support systems

Support Maturity Fundamentals

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Summary: Support Maturity
Examining the role of customer support in ensuring satisfaction and loyalty
Assessing the efficiency of support pipelines and resolution processes

Next Steps For Applying the 3S Maturity Model

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Summary: From Screen to Strategy
Practical application of the model to assess the current state of a B2B service company's customer-focused operations
Identifying areas for improvement and strategic growth opportunities

NEXT > Put Learning into Action

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Which one are You?

Course Pricing

FREE

Complimentary Program

An introduction to become familiar with the sales/success/support maturity journey

Please enjoy this complimentary course as an introduction to our methodology and an opportunity to build trust in our approach to growing sustainable foundations for your business.

Each student gets 30 days of free access to enjoy this program and will be required to upgrade to a paid program to enjoy lifetime access to content.

Example Curriculum

Course Pricing

Complimentary Program

An introduction to become familiar with the sales/success/support maturity journey

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