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3S Mastery Pro: Elevating B2B Customer Operations for Professionals

Start Here: How To Maximize 3S Mastery Professional

What to Expect From These Materials
Navigation For Mastery
Navigation For Maximizing Progress

3S Foundations - Quote/Proposal Maturity

Section summary
Demand
Visibility
Documented
Routing
System
Pricing
Ownership
Collateral
Material
Proposal
Data
Rhythm
Growth

3S Foundations - Customer Needs/Concerns

Section summary
Assignment
Capture
Feedback
Guide
Path
Boundaries
Knowledge
Measure
Channel
Loop

3S Stability - Selling Organization

Section summary
Goal
Budget
Cadence
Honesty
Reward
Autonomy
Sponsorship

3S Stability - Account Servicing

Section summary
Assign
Heuristic
Milestones
Champions
Differentiation
Segment
Scoreboard
Pareto

3S Stability - Support Systems

Section summary
Redundancy
Teams
Turnaround
Benchmarking
Promote
Listening

Crossing The Chasm - Role Definition

Defined Sales, Success and Support

3S Growth - Selling Velocity

Section summary
Closing
Upskill
Average
Study
Channels
Formula
Review

3S Growth - Net Retention

Section summary
NDR $%
Expansion
Outcomes
Target

3S Growth - Support Segmentation

Section summary
Models
Strategic
Levels
Efficiency

3S Scalability - Customer Cloning

Section summary
Ideal
Available

3S Scalability - Market Expansion

Section summary
Targets
Invest

3S Scalability - Customer Outcomes

Section summary
Deliverables
Threading

3S Scalability - Customer Health

Section summary
Points
Charter

3S Scalability - Support Capacity

Section summary
Workforce
Elevation

3S Scalability - Ease of Engagement

Section summary
Effort
Ease

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