PREVIEW: Intro to the 3S System

Available in days

days after you enroll

• Introduction to the 3S Maturity Model Preview
• Understanding the significance of customer-focused operations in B2B service companies Preview
• Overview of the 3S Maturity Model and its relevance to business success Preview
• Reflection: Why this all Matters Preview
• Summary: Sales Maturity Preview
• Exploring the key components of sales maturity in a B2B context Preview
• Assessing the effectiveness of sales pipelines and customer acquisition strategies Preview
• Summary: Success Maturity Preview
• Understanding the principles of customer success and its impact on long-term relationships Preview
• Evaluating customer retention strategies and post-sale support systems Preview
• Summary: Support Maturity Preview
• Examining the role of customer support in ensuring satisfaction and loyalty Preview
• Assessing the efficiency of support pipelines and resolution processes Preview
• Summary: From Screen to Strategy Preview
• Practical application of the model to assess the current state of a B2B service company's customer-focused operations Preview
• Identifying areas for improvement and strategic growth opportunities Preview
• ACTION: Which one are You? Preview

  Start Here: How To Maximize 3S Mastery Professional

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days after you enroll

• What to Expect From These Materials Start
• Navigation For Mastery Start
• Navigation For Maximizing Progress Start

  3S Foundations - Quote/Proposal Maturity

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days after you enroll

• Section summary Start
• Demand Start
• Visibility Start
• Documented Start
• Routing Start
• System Start
• Pricing Start
• Ownership Start
• Collateral Start
• Material Start
• Proposal Start
• Data Start
• Rhythm Start
• Growth Start

  3S Foundations - Customer Needs/Concerns

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days after you enroll

• Section summary Start
• Assignment Start
• Capture Start
• Feedback Start
• Guide Start
• Path Start
• Boundaries Start
• Knowledge Start
• Measure Start
• Channel Start
• Loop Start

  3S Stability - Selling Organization

Available in days

days after you enroll

• Section summary Start
• Goal Start
• Budget Start
• Cadence Start
• Honesty Start
• Reward Start
• Autonomy Start
• Sponsorship Start

  3S Stability - Account Servicing

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days after you enroll

• Section summary Start
• Assign Start
• Heuristic Start
• Milestones Start
• Champions Start
• Differentiation Start
• Segment Start
• Scoreboard Start
• Pareto Start

  3S Stability - Support Systems

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days after you enroll

• Section summary Start
• Redundancy Start
• Teams Start
• Turnaround Start
• Benchmarking Start
• Promote Start
• Listening Start

  Crossing The Chasm - Role Definition

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days after you enroll

• Defined Sales, Success and Support Start

  3S Growth - Selling Velocity

Available in days

days after you enroll

• Section summary Start
• Closing Start
• Upskill Start
• Average Start
• Study Start
• Channels Start
• Formula Start
• Review Start

  3S Growth - Net Retention

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days after you enroll

• Section summary Start
• NDR $% Start
• Expansion Start
• Outcomes Start
• Target Start

  3S Growth - Support Segmentation

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days after you enroll

• Section summary Start
• Models Start
• Strategic Start
• Levels Start
• Efficiency Start

  3S Scalability - Customer Cloning

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days after you enroll

• Section summary Start
• Ideal Start
• Available Start

  3S Scalability - Market Expansion

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days after you enroll

• Section summary Start
• Targets Start
• Invest Start

  3S Scalability - Customer Outcomes

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days after you enroll

• Section summary Start
• Deliverables Start
• Threading Start

  3S Scalability - Customer Health

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days after you enroll

• Section summary Start
• Points Start
• Charter Start

  3S Scalability - Support Capacity

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days after you enroll

• Section summary Start
• Workforce Start
• Elevation Start

  3S Scalability - Ease of Engagement

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days after you enroll

• Section summary Start
• Effort Start
• Ease Start